Your support inbox, handled.
Forward your support email to Hooky. It reads each message, does the job you set up — reply, forward, or call your webhook — and tells you why.
Keep your inbox · No DNS changes · Five-minute setup
Order 1042 arrived torn open, beans everywhere. I'd like my money back please.
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Screened A real person, not spam or an auto-reply.
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Routed to Refund 93%
“Jo asks for money back on order 1042, which arrived damaged.”
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Approved by you Refunds wait for a yes.
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Called your refund webhook 200 OK · 340 ms
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Replied to Jo
“Hi Jo, so sorry about the torn bag. Your refund for order 1042 is on its way.”
Most support email is the same few questions. You read each one, open three tabs, and type the same answer again.
- ×14Where is my order?
- ×9Can I get a refund?
- ×6Please cancel my plan.
- ×4Can I move my booking to Friday?
Help desks give you a new inbox to manage. Chatbots answer from a help page and cannot touch your systems. Hooky does the job itself, in the inbox you already use.
Three steps. Then it runs on its own.
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01
Forward your support address
Add one forwarding rule in Gmail, Outlook, or any mail app. Your address, your inbox, and your DNS stay the same.
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02
Tell Hooky what it can do
Add actions in plain words: “Refund — the customer wants money back.” Each one replies, forwards, or calls a webhook.
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03
Hooky handles each email
It picks one action, runs it, and writes down why. When it is not sure, it holds the email for you.
Five things Hooky can do. Only the ones you turn on.
Writes an answer from your instructions, in your tone, and sends it to the customer.
Sends the email to the right person: billing to your accountant, bugs to your developer.
Calls your own system with the details it pulled out — order number, email, date.
Keeps the email for you, with a note that says why. Anything unclear lands here.
Drops spam, bounces, and auto-replies before they cost you a minute.
You stay in charge. Hooky never does something you did not set up.
Approve first
Set any action to wait for your yes. Approve from the email Hooky sends you, or from the console.
Daily limits
Give each action a daily cap. Past the cap, emails wait for you.
Every decision explained
Each email gets a plain-language log: what Hooky chose, how sure it was, and why.
No lost email
If anything fails, the email is held and shown to you. Hooky never drops mail.
Made for one support address. Not for a support team of fifty.
No new inbox
Help desks move your email into their app. Hooky works from a forward, so you keep Gmail or Outlook.
Your systems, not a help page
AI chatbots answer from articles. Hooky calls your refund, booking, or order endpoint and does the job.
Reads email like a person
Automation tools match keywords and break on the first odd email. Hooky reads what the sender means.
| Feature | Hooky | Help desksZendesk, Help Scout | AI chat agentsIntercom Fin, Ada | Automation toolsZapier, Make |
|---|---|---|---|---|
| Keep your current inbox | Yes | NoMove to their inbox | NoChat comes first | Yes |
| Calls your own systems | YesAny webhook | SomeThrough apps and add-ons | SomeCustom integrations | Yes |
| Understands free-form email | Yes | SomePaid AI add-on | Yes | SomeRules you write |
| Says why, for every email | YesPlain-language log | SomeRule history | SomeConversation log | SomeRun history |
| Waits for your approval | YesPer action | No | No | SomeBuild it yourself |
| Setup | Minutes, no DNS | Days | Days to weeks | Hours per workflow |
| Pricing | No seats | Per seat | Per resolution | Per task |
A webhook you can read in a minute. Write the receiver in twenty lines.
- Signed. HMAC-SHA256 over the timestamp and the body, with a secret per action.
- Safe to retry. Failed calls retry after 1, 5, and 30 minutes with the same run id, so you can dedupe.
- Only the inputs you asked for. Hooky pulls out the order number or date and sends it as a named field.
- Reply with your answer. Return reply text in the response, and Hooky sends it to the customer.
POST /hooks/refund
X-Mailhand-Run: r_3kd9s7f2m1pq
X-Mailhand-Signature: v1=3f1c0e7b…
{
"action": { "name": "Refund" },
"inputs": {
"orderNumber": "1042",
"customerEmail": "jo.park@example.com"
},
"decision": {
"confidence": 0.93,
"reason": "Jo asks for money back on order 1042."
}
}Good to know.
Do I have to change my email or my DNS?
No. You add one forwarding rule to the address you already have. Replies can go from a shared Hooky address, or from your own domain after you add three DNS records.
What does it cost?
Hooky is free during early access. When paid plans start, the price will depend on how much email you get, not on how many people are on your team. We will tell you before anything changes.
What if Hooky picks the wrong action?
Set important actions to wait for your approval. When Hooky is not sure, it holds the email for you. You can send any email to a different action from the console.
Does Hooky train AI on my email?
No. Your email is used only to handle your email. Messages and logs are deleted after 90 days. Read the privacy policy for the details.
Do I need to write code?
No. Reply, forward, hold, and ignore work with no code. Webhooks are for when you want Hooky to call your own system.